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Terms of service

TERMS AND CONDITIONS

Effective date: 11 October 2025
Operator: mmvision s.r.o.
Registered office: Mýtna 50, 811 07 Bratislava – Staré Mesto, Slovakia
Company ID (IČO): 56507771
Registered in the Commercial Register of the Bratislava III District Court, Section: Sro, File No. 181654/B
Email: info@vaiya.sk
Phone: +421 911 732 777
Website: www.vaiya.sk

1. GENERAL PROVISIONS

  1. These Terms and Conditions (“Terms”) govern the rights and obligations between the Seller (mmvision s.r.o.) and the Customer when purchasing goods through the online store located at www.vaiya.sk (“Online Store”).

  2. The goods offered on the website are sold under the VAIYA brand.

  3. By placing an order, the Customer confirms that they have read and agree to these Terms, which form an integral part of every purchase agreement concluded between the Seller and the Customer.

  4. Any provisions agreed upon individually in a purchase contract shall take precedence over these Terms.

  5. Any matters not expressly regulated herein shall be governed by the applicable laws of the Slovak Republic.

2. PRODUCT PRICES AND DISCOUNTS 

  1. All prices displayed in the Online Store are final and include VAT.

  2. Shipping costs are added to the total order price according to the selected delivery method.

  3. Prices remain valid as displayed at the time of ordering; however, the Seller reserves the right to offer individually agreed pricing in specific cases.

  4. Product images and descriptions on the website are for informational purposes only and do not constitute a binding offer. Product availability is limited by stock levels.

  5. Delivery and packaging fees are displayed before confirming the order and vary depending on delivery method, package weight, and destination.

  6. Discounts and promotions cannot be combined unless stated otherwise and apply only to selected items during the promotional period.

3.  ORDERS AND CONTRACT FORMATION 

  1. Orders are placed by completing and submitting the order form on the website. The Customer must provide accurate details and select preferred payment and delivery methods.

  2. After submitting an order, the Customer receives an automatic confirmation email — this does not constitute acceptance of the order.

  3. The purchase contract is concluded once the Seller confirms the order via email after verifying product availability, pricing, and delivery time.

  4. If certain order requirements cannot be met, the Seller will contact the Customer with an adjusted offer. The contract is concluded only upon acceptance of this offer.

  5. The Seller reserves the right to cancel an order, particularly in cases of product unavailability, stock depletion, obvious pricing errors, or lack of cooperation by the Customer. Any payments already received will be refunded promptly.

4. RIGHTS AND OBLIGATIONS 

  1. The Seller undertakes to deliver the ordered goods in the agreed quantity, quality, and price.

  2. The Customer agrees to:

    • Pay the purchase price properly and on time,

    • Accept the goods upon delivery and check their condition,

    • Provide accurate and complete contact and delivery information,

    • Refrain from any conduct that could harm the Seller’s reputation.

  3. Ownership of goods transfers to the Customer upon full payment. Risk of damage passes upon receipt of the goods.

5. PAYMENT AND DELIVERY 

  1. Accepted payment methods:

    • Bank transfer

    • Card payment through the online payment gateway

    • Other options displayed at checkout.

  2. For bank transfers, payment is considered completed when credited to the Seller’s account. Orders are shipped only after payment unless agreed otherwise.

  3. Available delivery methods include courier delivery to the specified address or to a pick-up point (if available). Standard dispatch time is within 14 business days after order confirmation.

  4. Upon delivery, the Customer must check the package for any visible damage. If the parcel is visibly damaged, a damage report should be completed with the courier and the Seller notified immediately.

  5. Re-delivery or alternative delivery caused by Customer error or absence will be subject to additional charges.

  6. The invoice is sent electronically to the Customer’s email address. By accepting these Terms, the Customer agrees to receive invoices in electronic form.

6. RIGHT OF WITHDRAWAL (CONSUMERS) 

  1. Consumers have the right to withdraw from the purchase contract without giving any reason within 14 days of receiving the goods.

  2. Withdrawal may be exercised by sending a clear notice to info@vaiya.sk or by using the withdrawal form available at www.vaiya.sk.

  3. After withdrawal, the Customer must return the goods within 14 days. Return shipping costs are borne by the Customer.

  4. The Seller will refund all payments, including the lowest available delivery cost, within 14 days of receiving the withdrawal notice, but not before the returned goods are received or proof of return is provided. Goods sent as cash-on-delivery will not be accepted.

  5. The Customer is liable for any diminished value of goods resulting from handling beyond what is necessary to determine their nature and characteristics.

  6. The right of withdrawal does not apply to:

    • Goods made to the Customer’s specifications or clearly personalized;

    • Sealed goods that are unsuitable for return for hygiene reasons once opened;

    • Goods that, after delivery, become inseparably mixed with other products.

7. COMPLAINTS AND RETURNS (WARRANTY CLAIMS) 

  1. The Seller is responsible for defects present at delivery and defects that arise during the warranty period. The standard warranty period is 24 months unless otherwise stated.

  2. Claims must be reported without undue delay via info@vaiya.sk or in writing to the Seller’s address. Include the order number, description of the defect, and preferred resolution.

  3. Warranty claims do not apply if defects are caused by:

    • Mechanical damage after delivery,

    • Improper handling or storage,

    • Use in unsuitable environmental conditions (humidity, temperature, etc.),

    • Negligence in care or maintenance,

    • Use contrary to purpose or instructions.

  4. Possible resolutions include: repair, replacement, reasonable discount, or refund (for substantial defects).

  5. The Customer must send the claimed goods with proof of purchase and a brief description of the issue to:
    mmvision s.r.o., Mýtna 50, 811 07 Bratislava, Slovakia

  6. The Seller will confirm receipt of the claim and inform the Customer about its validity within 7 business days of receiving the goods. Valid claims will be resolved within 30 days unless otherwise agreed. In case of a justified complaint, the Seller will repair or replace the item, or refund the purchase price including delivery costs.

8. PERSONAL DATA PROTECTION 

  1. The Seller processes personal data to fulfill orders, perform contractual obligations, and comply with legal duties. Details are provided in the Privacy Policy available at www.vaiya.sk.

  2. Data may be shared with delivery, IT, accounting, and payment service providers strictly to the extent necessary.

  3. The Seller declares that all data are processed in accordance with Slovak law (Act No. 122/2013 Coll.) and the GDPR.

  4. The Customer may request deletion of their personal data from the Seller’s database at any time.

9. ALTERNATIVE DISPUTE RESOLUTION 

  1. Consumers may contact the Seller with a request for rectification.

  2. If the Seller fails to respond within 30 days or the response is unsatisfactory, the consumer may submit a proposal for alternative dispute resolution to the competent authority — typically the Slovak Trade Inspection (SOI) at www.soi.sk.

10. ADDITIONAL INFORMATION 

  1. Product images shown on the website are illustrative. Minor differences between product photos and the actual delivered goods are not grounds for withdrawal if the correct product has been delivered.

  2. By placing an order, the Customer acknowledges full responsibility for the purchased products and agrees to use them only for their intended purpose in compliance with applicable laws.

  3. Registration on the website is not required to make a purchase.

  4. By placing an order, the Customer confirms acceptance of these Terms and agrees to be bound by them.

11. FINAL PROVISIONS 

  1. These Terms are valid from 11 October 2025 and supersede all previous versions.

  2. The Seller reserves the right to modify these Terms at any time without prior notice. Purchases are governed by the version valid at the time of order submission.

  3. If any provision of these Terms is found invalid, the remaining provisions shall remain in full force and effect.

  4. These Terms are available on www.vaiya.sk in a format that allows saving and reproduction.